Shipping policy

Shipping, Duties & International Orders

Processing & Shipping Times

Please allow 3–10 business days for order processing before shipment. Once shipped, most U.S. orders arrive within 2–7 business days. International delivery times vary by destination and customs processing. Shipping rates are calculated at checkout.

International Taxes, Duties & Customs Fees

International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated at checkout. Earth in Echo has no control over these charges and cannot predict their amount. Customers are responsible for checking their country’s import requirements before placing an order. Refusal to pay customs fees, duties, taxes, or import charges does not qualify an order for a refund.

Returned or Undeliverable Packages

If a package is returned to Earth in Echo due to:

  • An incorrect or incomplete address provided by the customer
  • Failure to claim the package
  • Refusal to pay customs fees, duties, or taxes
  • Failure to be available for delivery when required by the carrier
  • Any other customer-related delivery issue

The customer will be responsible for any reshipping costs. If a refund is approved for a returned package, original shipping charges and any non refundable carrier fees will be deducted from the refund amount where permitted by law.

Lost, Delayed, or Stolen Packages

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier. Earth in Echo is not responsible for shipping delays caused by postal services, customs processing, weather events, labor disruptions, or other circumstances beyond our control. If your package appears lost in transit, please contact the shipping carrier directly and file any available claims.

If tracking shows a package as delivered but you cannot locate it, please:

  • Wait 48 hours, as some carriers mark packages delivered before final drop off
  • Check with household members, neighbors, building management, or mailrooms
  • Contact the shipping carrier and file a missing package claim

Customers are responsible for monitoring tracking updates and making arrangements for secure delivery.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Once a shipping label has been created, address changes may not be possible. Earth in Echo is not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned due to an incorrect address, the customer will be responsible for any reshipping costs.