Shipping policy

Shipping/ Taxes + Duties and INTERNATIONAL info:

•3-10 day processing time 

•Shipping cost is calculated at checkout. This does not include taxes/ duties that may be issued by your country upon delivery.

•Earth in Echo is not responsible for import fees/ taxes/ duties due at time of delivery in order to receive your parcel. Please check your countries import tax requirements before purchasing. I will not accept returns for duties due at delivery. These fees are not from Earth in Echo, but from your country. These fees vary between countries and I have no way of knowing what the price will be, I have no control over this. If I do accept your return, 5% (re-listing fee) and shipping cost of the order total will be deducted from your refund to compensate for packaging and time items were not on the shelves.

•If an item is sent back to me for any reason including not being home to receive your item, you must cover shipping cost to send it back to you. This is not grounds for a refund. You will be required to pay shipping costs to send back it to you again. Please keep an eye on your packages tracking information, most international orders require you to be home to fulfill delivery. If you could not receive the package due to any reason: A 5% re-listing fee and shipping cost of your order total will be deducted from your refund.

LOST MAIL:

•Earth in Echo is not responsible for packages once they are shipped. Once items are handed over, they are now in the hands of the postal service. Please contact your post office if you have any issues, questions, or believe your mail has been lost in transit. Once parcels are handed to the post office it is their responsibility to ensure they get to their destination. There is nothing I can do once I hand my packages to them.

•Please make sure your address is CORRECT upon purchasing. I am not responsible for packages shipped back to me for insufficient address or if the package is shipped to your old address. If a package is returned to me, you will be asked to repay the shipping fee to ship back to your correct address. There will be a 5% relisting fee deducted (including shipping since the postal service was used) from your order if you want a refund. There are NO alterations/corrections for your shipping address once the label has been printed as it is very likely I already dropped the package off at the post office.

 •Please allow 2-10 business days for your order to be shipped🤍 After orders are shipped, please allow an additional 2-7 business days for your package to arrive within the US.

Damaged/LOST/Stolen Packages

•If 1-2 weeks have passed please file a lost package claim with USPS & attempt to locate your item (call them). If your package was marked delivered but it’s not at your address please wait 2 days & check with friends/family/neighbors. If you still can not locate your package and you suspect that your package has been lost or stolen in shipment please contact your local post office & file a claim in order for you to receive compensation. You must contact your post office in less than 15 business days after the estimated delivery date to file a claim. Check tracking frequently. Make sure someone is home/able to receive the package to limit possibility of theft.

Missing mail form:

https://www.usps.com/help/missing-mail.htm